Frequently Asked Questions
Everything You Need to Know
Welcome to our Frequently Asked Questions page. Here you’ll find answers to the most common questions about our olive trees, ordering process, shipping, payments, wholesale program, and commercial projects. If you cannot find the information you’re looking for, please contact our support team.
Ordering Questions
Simply browse our products, add your desired items to your cart, complete checkout, and submit your order.
After placing your order, please contact us via Live Chat or email to receive payment instructions.
No.
Orders are submitted first and then reviewed by our team.
After placing your order, contact us to receive payment details and instructions.
After placing your order, contact us through:
Please provide your Order Number when contacting us.
Payment Questions
We currently accept:
- Credit Cards
- Debit Cards
- Apple Pay
- Bank Transfer
- Zelle
- Chime
- Venmo
- Gift Cards
- Bitcoin (BTC)
- Ethereum (ETH)
- Tether (USDT)
- XRP
Yes.
We currently accept:
- Bitcoin (BTC)
- Ethereum (ETH)
- Tether (USDT)
- XRP
Payment instructions are provided after order submission.
Yes.
We use secure payment procedures and verification processes to help protect customer information and transactions.
Product Questions
We offer a wide range of premium olive varieties including:
- Arbequina
- Koroneiki
- Picual
- Frantoio
- Leccino
- Kalamata
- Manzanilla
- Hojiblanca
- Mission
- Pendolino
Availability may vary throughout the year.
Yes.
We offer olive seedlings suitable for:
- Home gardens
- Commercial orchards
- Nursery production
- Agricultural projects
After placing your order, contact us to receive payment details and instructions.
Yes.
Many of our varieties are specifically selected for olive oil production, including:
- Arbequina
- Koroneiki
- Picual
- Frantoio
Returns & Refunds
Due to the live and perishable nature of plants, olive trees generally cannot be returned.
Please review our Returns & Refunds Policy for complete details.
Contact us within 48 hours of delivery and provide:
- Order Number
- Photos of the product
- Photos of packaging
- Description of the issue
Our team will review your claim and determine an appropriate resolution.
Refunds may be available in cases involving:
- Damaged products
- Incorrect items
- Lost shipments
- Approved claims
All refund requests are reviewed individually.
Shipping Questions
Yes.
We ship to many countries worldwide, subject to local import regulations and plant health requirements.
Estimated delivery times:
United States
5–10 Business Days
Canada
7–14 Business Days
Europe
10–21 Business Days
Australia & New Zealand
14–30 Business Days
Middle East & Africa
10–30 Business Days
Delivery times may vary depending on customs clearance and destination.
payment details and instructions.
Yes.
Once your order ships, you will receive:
- Shipment Confirmation
- Tracking Number
- Carrier Information
Plant Care Questions
Watering requirements vary depending on:
- Climate
- Soil conditions
- Tree age
- Growing method
Detailed care instructions are available on our Plant Care Guide page.
Yes.
Most olive trees perform best with at least:
6–8 Hours of Direct Sunlight Daily
Yes.
Many olive varieties perform very well in containers and decorative pots.
projects.
Wholesale Program
Yes.
We offer wholesale pricing for:
- Nurseries
- Garden Centers
- Landscapers
- Commercial Growers
- Agricultural Businesses
- Property Developers
Wholesale programs generally start from:
25 Trees
Larger quantities qualify for additional pricing benefits.
Commercial Projects
Yes.
We support projects ranging from small orchards to large-scale commercial developments.
Yes.
Our olive trees are frequently used in:
- Hotels
- Resorts
- Golf Courses
- Luxury Developments
- Public Spaces
Customer Support
General Support
Wholesale & Commercial Projects
Live Chat
Available through our website during business hours
Monday – Friday
8:00 AM – 5:00 PM (PST)
Still Have Questions?
Our team is here to help.
Whether you’re purchasing a single olive tree or planning a large-scale commercial project, we’re committed to providing expert guidance and exceptional customer service.